Shipping policy
- Orders are processed within 1–5 business days.
- Orders are processed Monday through Friday, excluding holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–14 business days
- International: 10–20 business days
Please note that shipping times are estimates and may vary due to weather, carrier delays, customs processing, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order. We may also offer free shipping during promotional events or on qualifying orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Delayed or Lost Packages
While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs. If your package appears lost or has not arrived within the expected timeframe, please contact us and we'll do our best to assist you.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to incorrectly entered addresses. If you notice an error, contact us immediately, and we'll try to update your order before it ships.
Damaged or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery. Include your order number and photos (if applicable), and we'll work to resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page. We're always happy to help!